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Frequently Asked Questions

Who are connectED?
connectED from Academia is a Parental Contribution Scheme, allowing schools to provide students and parents the opportunity to procure the device of choice, via an online portal

Who are Academia?
The Academia Technology Group, founded in 2003, is a fast-growing group of technology companies. We only partner with world-class vendors such as Apple, Adobe, Microsoft and HP to provide elite technology solutions across a range of markets including the private and public sectors and pro media sector.

What's my username?
When you created your account please use your email address as your username.

Do I have to create an account?
Yes, all order need to placed online to take advantage of the educational discount

What happens if I've forgotten my password?
You can request your password to be reset by entering your email address on the Forgotten Password page and we'll send you a link in order to reset it.

How can I pay for my order?
We accept the following payment cards: VISA, MasterCard, VISA Electron or PayPal. You can also apply to finance your order. Please click here for more information

What is covered by Insurance
• For Key facts summary please click here.
• For Full policy terms and conditions please click here.

What is covered by Warranty
A copy of the full Terms & Conditions can be found here

Can i insure my equipment from outside the UK
No, we can only insure equipment with a UK specification purchased within the UK. Insurance is valid if the unit leaves the UK, however any shipping expenses will need to be funded by the consumer if a claim is made outside of the UK.

Is warranty covered from outside the UK
No, we can only cover warranty claims from within the UK. Warranty is valid if the unit leaves the UK, however any shipping expenses will need to be funded by the consumer if a claim is made outside of the UK.

What if I don’t receive a confirmation email
Sometimes confirmation emails may go in your SPAM or Clutter folder. Please check these. If they are not in those folder please contact us

Is it safe to shop online
Yes. We've been using the Secure Socket Layer (SSL) encryption method since our website went and have never had any problems with security. We do recommend though that you use the latest version of your browser as some older versions may experience an error when viewing certain parts of our site. However, if you're still concerned or have difficulties, please contact us

If I register with you how will I know my details are secure and that you won't pass them onto other companies?
We treat your personal information with the highest standards of security and confidentiality. We never sell or give any personal information we have about you to any other company. You can rest assured that your credit/debit card and personal information are safe with us.